I have no idea whoever thought this place deserves such lofty titles, but it absolutely does not. Their phone recording (which you will hear endlessly as you waiting interminably on hold) lists the hotel as being a 'Four Diamond Resort' and 'World Luxury Hotel'. The management of this hotel needs to take a trip to Las Vegas to see how a well run resort casino really works. This hotel likes to promote itself as a world class resort and casino. When the server finally acknowledged me, she turned and went back to serving tables! I never did get a seat and finally walked out. I tried to get into the Curve restaurant for breakfast and waited at the entrance for several minutes before I was even acknowledged, despite several staff members looking my direction. This is supposed to be a 24 hour casino, but you cant get anything to eat except food court Chinese food? Ridiculous. There are two other take-out style counters for burgers and pizza, both of which were closed. The food quality and setting was akin to a shopping mall food court. The only food available after midnight is a take-out style Chinese food counter.
Great on a rainy day when you are struggling with lots of luggage. Parking is a ten minute walk to the front desk, half of which is outside. The suite was nothing more than adequate. Every time i have phoned in to the hotel, i have waited on hold for an excessive amount of time. I had a vert poor experience at the River Rock.
